Microsoft Company has designed a connection management program for a client which was known as Microsoft Company Characteristics CRM. Mainly the product concentrates on Marketing, Service areas, and Sales, but Characteristics CRM has been promoted by Microsoft company as an XRM system and to personalize it Microsoft company is motivating associates to use its exclusive (.NET based) structure. Like Microsoft Company SharePoint Characteristics CRM is a server-client program. It is primarily an IIS-based web program and comprehensive web services connections are reinforced by it. Characteristics CRM can be used by a customer either by using a dense customer plug-in to Microsoft Company Perspective or Internet browser. Internet traveler like Firefox and Firefox are most compatible than Internet Explorer since Microsoft company Dynamics CRM 2011 upgrade Rollup 12. Line of enterprise resource planning (ERP) is Microsoft company Characteristics and crm programs. Microsoft Company Characteristics is also the part of Microsoft Company Alternatives. Characteristics can also be used with other Microsoft company solutions, such as Yammer, SharePoint, Pink, Perspective and Office 365. The Microsoft Company Characteristics is specially engineered for sectors such as support, financial services, retail outlet, production support, production and public industry. Both small & mid-sized businesses and Business are provided business solutions by Microsoft Characteristics.